Business Process Optimization (BPO)
We understand the payoff for investing in a new system is achieved by increased efficiencies. When a
new system enables your staff to double or triple their productivity,
your business can grow without adding to the single biggest expense: people.
To business owners and management, an optimized system translates directly to
bottom-line profit.
PCA works closely with our Clients to identify and exploit opportunities to streamline business processes,
eliminate waste and bottlenecks, automate manual procedures, and add new capabilities that make employees lives easier and more productive.
Our experts will probe and challenge, until the key factors that impact your business efficiencies
are addressed, and with clear metrics to measure project success and payback.
Return on Investment (ROI) through business efficiencies is always at the top of our mind. Smart, expensive people should
not be wasting valuable time cutting & pasting data from one application to the other, checking and re-checking the accuracy and
completeness of reports, or on the phone questioning the status of something —
this is the work that computers were designed for; this is the tedium that a properly designed and optimized system eliminates.
The efficiency and effectiveness of
many businesses is only as good
as the underlying business processes can support.
PCA will work closely with your team to identify opportunities to produce better results in less time,
with fewer errors and with fewer resources — opportunities that enable your personnel
to focus on top-line product, service and customer quality value vs. dealing with the data management problems and
distractions that result from a poorly designed system.
What PCA Can Do For Your Business?
When the capabilities
necessary to run your business efficiently are in poor working order, bring it to PCA. We measure our contribution to Clients with
a simple litmus test: "Was your investment with PCA justified by the benefits you received?" With most
of our Clients, the answer is a clear "Yes."
PCA does not consider new engagements that lack this simple clarity of purpose, or if the desire or means
to measure the value of a fully optimized system is unclear.
Are you being asked to double your business, without adding to headcount?
This is where we come in.